Product Delivery
All products are provided online. No physical product will be shipped to you. Instead, you will receive a download link via email and you will be able to access your digital file(s) again once you are logged in to your account. Due to the nature of the product, no refunds or returns can be offered.
Return / Exchange Policies
Due to the instant and permanent digital access nature of this product, no refunds or returns can be offered.
Standard Digital Product Licensing and Permitted Usage
- usage (used as sold without attribution) across websites and social media platforms
- usage (to be modified/edited/added to etc) in videos or multimedia i.e. if you purchase an animated image, incorporating it into your video is acceptable; however, simply adding your own logo or branding or publishing as sold is prohibited. Similarly, if you purchase an audio file such as music soundtracks, audiobooks, these audio files can be used in a short-form video as story narration, background music etc. However, reselling the audio file without modification or republishing with your own branding or as is is prohibited.
- commercial license as a digital product - sold with significant modification/editing as a digital product
- commercial license as a physical product (e.g. print-on-demand products produced without modification) - 50 items can be used per downloaded file. However, the number of items takes into account different variations/formats of the file used (e.g. a T-shirt and a canvas print sold using the same image count as 2 items out of the 50 items permitted)
- If multiple items are included in a digital download bundle, each individual file is considered a separate item.
More information can be found on the Policies and Terms and Conditions page
If in doubt, or to discuss larger-scale commercial licensing, please contact helenwong@helenwong.co.uk